Refund Policy

1. Overview

gracemccarthy operates as a non-commercial platform. Refund scenarios apply only to voluntary contributions or collaborative arrangements explicitly agreed in writing.

2. Eligibility

Requests are considered when a contribution was made in anticipation of analytical materials that were not delivered as described.

3. Documentation

Claimants must provide evidence of the contribution, agreement terms, and communication trails outlining expectations.

4. Cancellations

Cancellations should be communicated promptly through the contact page. Acknowledgement will confirm receipt and next steps.

5. Process

Upon receiving a valid request, gracemccarthy will review documentation, verify eligibility, and respond with a proposed resolution.

6. Timelines

Initial responses are targeted within 14 days. Final resolutions depend on the complexity of the arrangement but aim to conclude within 30 days.

7. Exceptions

Refunds are not available when requested work has been completed according to agreed scope or when delays result from missing information supplied by the requester.

8. Adjustments

If partial work was delivered, a proportional resolution may be proposed, subject to mutual agreement.

9. Communication

All correspondence related to refunds will be conducted via the contact page or documented email exchanges.

10. Escalation

If consensus cannot be reached, parties may escalate the matter using mediation avenues outlined in their written agreement.

11. Privacy

Information related to refund requests is handled in accordance with the privacy notice.

12. Record Keeping

gracemccarthy maintains records of refund communications to ensure accountability and process improvement.

13. Policy Changes

Updates to this policy will be published on the website with a revised effective date.

14. Contact for Requests

Submit refund enquiries via the contact form, referencing the contribution details and desired outcome.